Exchanges & Returns
This page explains how exchanges and returns work for wholesale workwear orders with Good Gear Nation in Australia. Please read the eligibility rules and follow the steps to lodge your request quickly.
Summary
- Eligibility window: request within 14 days of delivery for standard stock items.
- Condition: unworn, unwashed, unaltered, in original packaging with tags/barcodes intact.
- Branded/custom items: embroidery/printing/customised products are not eligible for change-of-mind returns or exchanges.
- Sizing exchanges: available for stock items subject to availability; additional freight may apply.
- Incorrect or damaged items: notify us within 7 days of delivery for a replacement or resolution.
- Refund method: original payment method after goods are inspected and approved.
Eligibility & Timeframes
- Standard stock items: lodge your request within 14 days of delivery.
- Goods must be returned in resalable condition: no wear, no markings, original bags/labels included.
- Bulk cartons may be opened for inspection, but inner packs must remain complete where applicable.
Items Not Eligible
- Any product with embroidery, printing or other customisation.
- Special order / indent lines and clearance items.
- Garments that show signs of wear, washing, alteration or missing packaging.
How to Request an Exchange or Return
- Prepare your order number, item codes, sizes/colours and quantities.
- Submit your request via our contact page with photos if the goods are incorrect or damaged.
- Wait for a Return Authorisation (RA) and instructions. Unauthorised parcels may be refused.
- Pack goods securely; include a copy of the RA and the original invoice.
Return freight: for change-of-mind or sizing exchanges, the buyer covers shipping; for incorrect or damaged items confirmed by us, return/replacement freight is covered by GGN.
Refunds & Processing
- Once inspected and approved, refunds are processed to the original payment method.
- Allow 3–5 business days after receipt for processing (bank timelines may vary).
- Where an exchange is requested, we’ll confirm stock and any price difference or additional freight before dispatch.
FAQ
Can I exchange sizes for my team?
Yes, for standard stock items within 14 days and subject to availability. Freight for returns and reshipment may apply.
Are customised or branded items returnable?
No. Items with embroidery, printing or other customisation are not eligible for change-of-mind returns or exchanges.
What if the items received are incorrect or damaged?
Please notify us within 7 days of delivery with photos and your order number. We will arrange a replacement or resolution once assessed.
Do you charge a restocking fee?
For approved change-of-mind returns, a 10% restocking fee may apply to cover handling and inspection.
How do I track the status of my return?
After we issue an RA, you’ll receive instructions and a reference. Keep your courier tracking number until the assessment is complete.
Will my ABN tax invoice be adjusted?
Yes. Once the return is approved and processed, we will issue an adjusted invoice or credit note referencing your ABN details.